If, for any reason, you are not fully satisfied with your item purchased from Skandium, you can return it within 365 days of delivery for a full refund. *Excluding 'made to order' & 'Made for you' items
- To qualify for a full refund the item must be returned in re-sellable condition in the original packaging.
- Note that this requires the original branded packaging to be without any damages. Damage to the original packaging includes shipping labels or improper use of tape for sealing the package.
- To return an item please go to our returns page. Click here
- Customers are responsible for the condition of the items in transit, it is important to take care to avoid transport damage.
- Once we receive your returned item, it will be inspected by our returns department.
- If a returned item is not in a re-sellable condition or packaging is damaged our Customer Care team will contact you.
- Returns can take up to 10 days to process.
- Once your return has been processed you will receive an email confirmation of the refund.
- It might take up to 10 business days before you receive the refund due to the banking process but it is usually faster.