How to return an unwanted item?

If, for any reason, you are not fully satisfied with your item purchased from Skandium, you can return it within 30 days for a full refund.

Please note this does not include “made to order” items or items requiring assembly or installation. Please see our Policy section for more information.

To qualify for a full refund the item must be returned in resellable condition in the original packaging.

Note that this requires the original branded packaging to be without any damages. Damage to the original packaging includes shipping labels or improper use of tape for sealing the package.

To return the item please package it carefully and send it to the following address, together with your contact details and order number:

Webshop Returns
Skandium
Unit 9 Albone Way
SG18 8BN, 
Biggleswade
United Kingdom

You do not need to contact us prior to returning the item, but we do advise that you get a Certificate of Posting as proof of dispatch. 

It is not possible to return your item at our shop & showroom.

After we receive your returned item, we will inspect it and process your refund. The refund will be issued to the original payment method used for the purchase. 

If the returned item is not in a resellable condition or packaging is damaged our Customer Care team will contact you.

If you have any questions, please contact our Customer Care team on (+44) 0203 633 7626 (Mon-Friday 9am - 4pm) or letstalk@skandium.com