How to return an unwanted item?

If, for any reason, you are not fully satisfied with your item purchased from Skandium, you can return it within 365 days of delivery for a full refund. *Excluding 'made to order' & 'Made for you' items

• To qualify for a full refund the item must be returned in re-sellable condition in the original packaging.
• Note that this requires the original branded packaging to be without any damages. Damage to the original packaging includes shipping labels or improper use of tape for sealing the package.
• To return an item please go to our returns page. Click here
• Customers are responsible for the condition of the items in transit, it is important to take care to avoid transport damage.
• Once we receive your returned item, it will be inspected by our returns department.
• If a returned item is not in a re-sellable condition or packaging is damaged our Customer Care team will contact you.
• Returns can take up to 10 days to process.
• Once your return has been processed you will receive an email confirmation of the refund.
• It might take up to 10 business days before you receive the refund due to the banking process but it is usually faster.

Click here to start the return process